We provide basic tenant satisfaction assessments free as part of the GoAmenity solution. This can be a customized survey program for portfolios consisting of Office, Mixed Use, Residential, Industrial, Medical, Retail & Corporate Assets.
GoAmenity embeds our survey technology into the GoAmenity app and website. It makes it extremely simple to create, deploy and ensure response and quality results. Our annual tenant survey programs objectively measure the entire tenant experience. From the leasing process to service delivery, your team will be provided with action items aimed to increase tenant satisfaction, retention, and loyalty. The program will evaluate the perceptions of tenants by measuring and benchmarking areas such as the following:
Overall satisfaction as a tenant
Perceptions of property features
Satisfaction with management, leasing, and maintenance service delivery
Current tenant needs and priorities
Renewal intentions and future space requirements
Throughout the survey program, you have access to real-time response rates and survey results via our app and website in a familiar environment that you are already used to. At the conclusion of the survey, we provide detailed reports and analysis identifying each of the following items:
Key Performance Indicator (KPI) dashboards summarizing performance in the areas most directly influencing tenant satisfaction and retention
Action planning sections identifying areas that are driving tenant satisfaction
Verbatim comments from tenants related to their experiences
Question-by-question comparison within your portfolios
Because our survey technology is already embedded in our GoAmenity app and website, we make it easy to do ongoing surveys and on the spot surveys on just about any topic. Have a survey you need quickly, just reach out and we can set one up immediately.
If you want to see how we can make surveys easy and free, let's set up a call.